Privacy Policy

1. Information We Collect

Depending on how you use the website, we may collect:

• Your name, email address, phone number, and shipping address when you place an order.
• Your product, order, payment status, and transaction reference details connected to a purchase.
• Messages and contact details you choose to share if you contact us by WhatsApp or email.
• Technical information such as IP address, browser type, device information, referrer, and request timestamps that may be processed by our hosting environment and embedded third-party services.
• Admin login information for authorized site administrators, including username, password hash, session information, and remember-me tokens.

2. How Information Is Collected On This Website

• Browsing the site: public pages load images, styling, fonts, scripts, and analytics-related tags that may collect technical connection data.
• Checkout: when you buy a product, the checkout form collects your contact and shipping details before opening Razorpay for payment.
• Payment verification: after payment, the website stores order status information and payment gateway responses returned by Razorpay.
• Custom request page: width and height values are calculated in your browser and are only sent onward if you choose to continue to WhatsApp.
• Admin area: administrator logins use sessions, CSRF protection, and optional remember-me cookies.

3. How We Use Your Information

• To display products and operate the website.
• To process orders, confirm payments, and share order references with customers.
• To arrange delivery using the shipping details submitted during checkout.
• To provide customer support and respond to pre-sale or post-sale queries.
• To maintain site security, prevent misuse, validate requests, and support admin access.
• To measure advertising and purchase conversions where Google Ads tracking is enabled.

4. Payments And Order Data

Payments on this website are processed through Razorpay. We do not intentionally store full card numbers or full payment instrument credentials in this website's own checkout forms.

We do store order-related records needed to operate the business, including customer details entered at checkout, product information, amount, currency, order reference, Razorpay order ID, Razorpay payment ID, payment method, payment status, and gateway payloads returned by Razorpay for verification, bookkeeping, fraud prevention, customer support, and dispute handling.

Razorpay's handling of your data is governed by its own policy: Razorpay Privacy Policy.

5. WhatsApp, Email, And Customer Communication

This website uses direct WhatsApp links for enquiries, support, and custom requests. If you click a WhatsApp link or send a message, your communication is handled by WhatsApp and is subject to WhatsApp's terms and privacy practices.

If you contact us by email, we will receive the email address and the contents of your message.

WhatsApp's privacy policy is available here: WhatsApp Privacy Policy.

6. Cookies, Sessions, And Tracking Technologies

• We use session-based security controls for CSRF protection and secure checkout or admin requests.
• The admin area can set a persistent remember-me cookie on authorized devices when that option is selected at login.
• Public pages include a Google Ads tag, and successful paid orders can trigger a Google Ads purchase conversion event.
• Your browser may also receive cookies or similar identifiers from third-party services used on this website.

7. Third-Party Services Used By This Website

This website currently relies on third-party services that may receive technical request data such as your IP address, browser details, and device information when pages load or when you interact with a feature. These include:

• Razorpay for payment processing and payment verification.
• Google services for Google Ads conversion tracking and Google-hosted fonts.
• jsDelivr for delivery of Bootstrap assets used by the front-end.
• WhatsApp when you choose to start or continue a conversation there.

Google's privacy policy is available here: Google Privacy Policy.

8. How We Share Information

We share information only as needed to operate the website and fulfill purchases, including with payment, communications, infrastructure, and content delivery providers.

We may also disclose information if required by law, regulation, legal process, or to protect our rights, customers, or the website.

We do not intentionally sell personal information through this website.

9. Data Retention

We retain order and payment-related records for as long as they are needed for business operations, customer support, recordkeeping, fraud prevention, tax or accounting requirements, and dispute handling. Admin users can manually delete order records from the admin area when appropriate.

Admin login and remember-me data may be kept while an admin account remains active, until the user logs out, the token expires, or the record is reset.

10. Your Choices

• You can choose not to submit checkout information, not to message us on WhatsApp, and not to use the custom request flow.
• You can control cookies through your browser settings, although some security and login-related features may stop working correctly.
• You may contact us to request access, correction, or deletion of personal information we control, subject to legal, operational, and recordkeeping requirements.

11. Children's Privacy

This website is not intended for children to use independently for purchases. If you believe personal information has been submitted by a child without appropriate authorization, please contact us so we can review the request.