Terms and Conditions

1. Acceptance of Terms

By using this website, submitting an enquiry, requesting a custom order, or placing an order, you agree to these Terms and Conditions together with the Privacy Policy and Returns Policy published on this website.

2. Products and Artwork Information

• Products listed on this website are original handmade artworks or customized artwork offerings unless stated otherwise.
• Because the products are handmade, minor variations in finish, texture, or detailing may occur.
• Artwork colors may appear slightly different depending on lighting, photography, and screen settings.
• Not all artworks listed on the website are readily available for immediate dispatch. Some pieces may be completed after the order is placed.
• Availability may change at any time. A product is only considered reserved or sold once payment is successfully completed and the order is accepted.

3. Pricing and Payments

• All prices displayed on this website are in Indian Rupees (INR).
• For products sold directly through the website checkout, the final amount payable is shown during checkout before payment is completed.
• Framing and shipping are included in the listed price for every product sold on this website.
• Payments are processed through Razorpay. By making a payment, you also agree to Razorpay's applicable terms and policies.
• We reserve the right to correct pricing, listing, or technical errors before or after an order request is placed. If a material error affects your order, we may contact you or cancel the order and issue an appropriate refund if payment has already been captured.

4. Orders and Acceptance

• You must provide accurate billing, contact, and shipping details when placing an order.
• Submitting payment does not guarantee fulfillment in every situation. We may decline or cancel an order if a product becomes unavailable, if submitted details are incomplete or inaccurate, or if a transaction cannot be verified.
• If we cannot fulfill a paid order, we will contact you using the details provided and, where applicable, arrange a refund to the original payment method.

5. Shipping and Delivery

• Please make sure your shipping address, city, state, and pin code are correct before completing payment.
• Please allow at least 1 week for artwork completion before dispatch unless a different timeline is expressly confirmed by us.
• Dispatch and delivery timelines may vary depending on the artwork, destination, courier performance, and order volume.
• Any delivery timeline shared on the website, by email, or by WhatsApp is an estimate unless expressly confirmed otherwise.
• Customized orders may require additional preparation time before dispatch depending on the size, detailing, and requested surface.

For a dedicated shipping summary, see the Shipping Policy.

6. Returns, Exchanges, and Refunds

• Returns are not accepted.
• Exchanges are not accepted.
• Any refund approved by us in an exceptional case or as otherwise required by applicable law will be processed to the original payment method, subject to Razorpay and banking timelines.

7. Cancellations

• If you need to request a cancellation, contact us as soon as possible after placing the order.
• Orders for ready artworks may not be cancellable once processing or dispatch has started.
• Custom or personalized orders are generally not cancellable once work has begun, except where required under applicable law.

8. Custom Orders

• Custom requests submitted through the website or WhatsApp are subject to separate confirmation of scope, size, pricing, and timeline.
• Customized artworks should be ordered at least 1 week in advance. Larger or more detailed projects may require additional time.
• The price estimator on the custom request page is for convenience and does not by itself create a binding order.
• Customized artworks may differ slightly from previews, concepts, or expectations because they are handmade and may be adapted to the requested format or surface.

9. Intellectual Property

All artwork images, product descriptions, branding, logos, website content, and design elements on this website belong to Mandalas by Jouella or are used with permission. They may not be copied, reproduced, distributed, or commercially used without prior written permission.

10. Website Use

• You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the website for fraudulent or unlawful activity.
• We may suspend, restrict, or block access where necessary to protect the website, customers, or business operations.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Mandalas by Jouella will not be liable for indirect, incidental, consequential, or special losses arising from use of the website, delay in delivery, third-party service interruptions, payment gateway downtime, or customer-provided errors in order details. Nothing in these terms is intended to exclude rights that cannot be excluded under applicable law.

12. Governing Law

These Terms and Conditions are governed by the laws of India, subject to any mandatory rights and remedies available under applicable consumer law.