Shipping Policy

This page explains how Mandalas by Jouella handles dispatch, shipping coverage, delivery expectations, and shipping-related customer support.

Last updated: March 28, 2026

Shipping Coverage

Orders placed directly through this website are intended for Indian delivery addresses.

If you need a delivery outside India or a special handling arrangement, contact us before making payment so availability and charges can be confirmed separately.

Shipping Charges

Shipping and framing are included in the listed product price for eligible orders shipped to Indian addresses, unless a product page clearly states otherwise.

Processing and Dispatch

  • Ready artworks may be dispatched sooner when available.
  • If a listed artwork is not immediately in stock, please allow at least 1 week before dispatch.
  • Customized artworks should be ordered at least 1 week in advance and may require additional time depending on size, detailing, and finish.
  • Dispatch timelines shared by WhatsApp or email are estimates unless we confirm a specific deadline in writing.

Delivery Expectations

  • Delivery timing depends on the destination, courier performance, weather, and local service conditions.
  • Please make sure the shipping address, city, state, and pin code entered during checkout are correct.
  • If a parcel is returned because of an incorrect or incomplete address, re-dispatch may require confirmation and additional courier handling time.

Damaged Parcels

Please record a clear unboxing video when opening the sealed package. This is required if you need to report damage in transit.

For damage-related refunds or exceptions, please also review the Returns Policy.

Shipping Support

If you have a shipping question before or after purchase, contact us with the product name or order reference.

Email: hello@mandalasbyjouella.in

Phone / WhatsApp: +91 87666 73191